Resolving launch issues is number one priority, says dev, but offers no time frame for fixes.
Battlefield 4 Xbox One players must be pissed right now…
DICE has promised to resolve issues reported by Xbox One Battlefield 4 players, and offered up a double XP week and “special sidearm scope” as compensation for their troubles.
Multiple players have reported experiencing crashes with the Xbox One version, which boots them back to the Xbox Home screen during or after matches, while others have also experienced problems with Battlefield 4: Premium, which doesn’t appear to register on certain users’ Battlelog profiles.
Click here to see the complaints…A bug in the game’s save system is also reported to corrupt some users’ single-player progress.
“At DICE, we are committed to you, the fans, and view the game as a live service,” said the studio’s general manager Karl Magnus Troedsson. “I am extremely proud of the people at DICE and everyone across EA that contributed to the development of Battlefield 4. However, I am less proud to see that the game has experienced some turbulence during the launch period. While some platforms have had only minor problems, others have had more than their fair share of issues.
“Resolving the launch issues is our #1 priority. In fact, we are so serious that we have the entire team working to stabilize the game and we will not move on to other projects until we are sure that Battlefield 4 meets – and exceeds – your expectations. It is the right thing to do.
“To show our appreciation for your patience as we work through these issues, we are announcing that from November 28 through December 5, we will reward all players with Double XP for every multiplayer match they complete. We understand that the launch issues may have impacted your progression, and we want to do everything we can to help you get back the XP that you may have lost.
“Also, to cap off the week, on December 5 we will give all players that log in to Battlefield 4 multiplayer a M1911 pistol scope. This special sidearm scope, previously reserved for our DICE developers, has a 3X zoom and is available for all classes in Battlefield 4.”
Unfortunately, DICE doesn’t offer any indication as to when the issues should be resolved.
The faults with the Xbox One version follow a major issue with the PS4 version, which was reported to prohibit users from playing 64-player games. That issue is expected to have been resolved.
Source: battlelog.battlefield.com
If you see this: “you have lost the connection to the ea servers”
I have found the official EA help resource and have listed their solutions here. Not guaranteed to work but it’s a start.
If you keep having problems getting online to play your favorite EA games, outside of the occasional outage on our end, we have a few tips on getting the most out of your connection.
Maybe the most important and overlooked piece of a quality-connection is your NAT, or Network Address Translation, Type.
Your NAT Type is either Open, Moderate, or Strict, and controls what other Nat Types you can connect to. An Open NAT Type means you can pretty much connect to anyone but is the least common of the three to have. A Moderate NAT Type, the most common of the three, means you can only connect to others who are Open or also Moderate, while a Strict NAT Type means you will only be able to connect to others who are Open.
As you can probably figure out, if you have a Strict NAT Type, you’re probably going to have a bad time, at least when trying to play games online with your friends. To top it all off, sometimes it’s pretty hard for your games to figure out your type and will connect you incorrectly, sometimes your ISP has a separate NAT Type, and sometimes our servers or your connection might just be down.
However, there are a few steps to take that may improve your NAT Type.
First, make sure you have the following ports open:
- TCP: 80; 3074; 53
- UDP: 88; 3074; 53
Next, if you’re actively experiencing problems, check out the tried-and-true connection issue fix of unplugging your router or modem from its power source for about ten minutes, then plugging it back in. After it boots back up and is operational, players generally notice a solid difference in the capability of their connection.
If you keep getting kicked out, can’t connect, or find errors, run down the following quick-fixes:
- Ensure your router or modem’s firmware and drivers are up to date. To do so, you’ll likely be able to find help from your router manufacturer’s website.
- Add the game you’re trying to play as an exception to your firewall, or if you’re unworried about security, disable your firewall altogether.
- Enable Universal Plug and Play (UPnP) on your router.
- Adjust your DNS settings.
For some more console-specific tips and tweaks to try out:
- Xbox 360 players can find helpful connection articles through Xbox Support, mostly under the Xbox LIVE section.
- PlayStation 3 players can find both Wired– and Wireless-specific support from Sony.
If you think your connection problems might be because of an EA server outage, let us know at AnswerHQ!